Client’s pains

Leaving dissatisfied employees because of inaccurate and untimely calculations of salaries.

Reputational risk for the company as an employer in a moment when a staff growth was planned.
Serious stress every month among HR experts and managers related to the payment of salaries.

Employees dissatisfaction from incorrect salary calculations

Client’s pains


Leaving dissatisfied employees
because of inaccurate and untimely calculations of salaries.

Reputational risk for the company as an employer in a moment when a staff growth was planned.
Serious stress every month among HR experts and managers related to the payment of salaries.

Client Profile

  • Bulgarian entity, part of International Group

  • 200+ specialists

  • Offices in two cities in BG

  • 31 years old is the average employee age

  • 50% speaking more than 2 languages

Organizational structure

The Challenges

After initially identifying the problems, the Sb team made a detailed analysis of the current payment process. We interviewed several employees, managers and HR experts.

Based on this, we identified the following problems:

Dissatisfied Employees
because of:

  • Inaccurate calculations of salaries

  • Delay in receiving monthly salaries

  • Email payslips distribution

  • Paper vacation process

  • Average 10 days to get a Certificate

  • More than 2 weeks to consult for basic administrative questions

  • No self-service in a sector where the employees’ highly value it

Dissatisfied Management Team
because of:

  • Losing current experts because of payroll omissions

  • Reputation risk as an Employer

  • Difficulties with the intensively hiring new people

  • Many different resources and systems to capture the people’s data

  • Serious stress every month among HR experts and managers

  • Risk of omissions related to changes in legislation

  • Huge demand for better data security

Current Supplier
Approach:

  • Payroll service is not the main in the portfolio, no specific focus on its development

  • No capacity to handle a large number of new hiring’s

  • Lack of a systematic approach to the payroll process

  • Lack of rules and deadlines for information exchange

  • Manual intervention on the information

  • All data exchange is done through email or phone

  • No payroll calendar agreed with the company

The implemented solution –
Payroll Management

Based on a world proven payroll process that covers all stages in an effective and secure manner – all processing, administrative and supporting activities related to accurate, legitimate and consistent compensation of employees’ labour, representation and statutory reporting.

The implemented solution - Payroll Management

The implemented solution –
Payroll Management

Based on a world proven payroll process that covers all stages in an effective and secure manner – all processing, administrative and supporting activities related to accurate, legitimate and consistent compensation of employees’ labour, representation and statutory reporting.

Sb Payroll solution is based on the three main pillars:

World proven Payroll Process

complete and standardized, with agreed format, content and deadlines, that ensures the quality and the timeliness of the service, minimising the risk of mistakes and smooth the process of the monthly recurring services.

  • Simplified and standardized payroll input data gathering

  • Payroll Calendar with agreed deadlines

  • Precise and timely payroll calculations and statutory filing

  • Three levels of control

Specialized Teams of Experts

that know your company specifics.

  • Customer Support Team for quick feedback that actively assists you in solving daily tasks and issues related to staff administration.

  • The Payroll team takes care of the correct and accurate calculation of all remunerations, taking into account all legal requirements, rules and regulations.

  • The Compliance team assists you with all specific cases that arise, inspections by external institutions.

24/7 WebTools Platform

that facilitates the secure exchange of data, the automation and paperless processes and self-service experience both for Employees and professionals.

  • Exchange data management

  • Automated real time reporting

  • Online Payslips delivery

  • Leaves and Absence management

  • Archive data platform

The Realized benefits

For the Employees

  • Always receive the correct remuneration on time

  • Increased Employee experience – self-service solutions

  • Constant access to the latest automations, innovations, 24/7

  • Direct access to Customer Support team for any questions

For the Management and HR Team

  • No more negative comments from employees for calculation errors

  • Quality is guaranteed, the focus is on the business development and additional process optimisation

  • Constant access to the latest automation of HR and Payroll solutions
  • Facilitating the in-house HR professional to focus on the important tasks like hiring and staff development

  • Work with a partner who can take on quickly and qualitatively increased volumes

  • Automated reporting

Second Stage of Project

6 months after the assuming the Payroll management, the Financial function was also entrusted to us:

The Benefits

  • One supplier for the outsourced services

  • Using the same systems and technology for communication

Second Stage of Project

Second Stage of Project

6 months after the assuming the Payroll management, the Financial function was also entrusted to us:

  • Bookkeeping, Accounting and Statutory reporting for the Bulgarian entity
  • Management reporting for the headquarter abroad
  • BI reporting of the financial indicators specially tailored based on the company’s headquarters requirements

The Benefits

  • One supplier for the outsourced services

  • Using the same systems and technology for communication

The Final Results

Ask for Solution
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